Our Policies

Safety Policy

Providing a safe and healthy work environment is an integral part of Gaffney Electrical Solutions Ltd., and protection from injury or occupational disease is a continuing effort. Workers are provided with general, as well as task-specific training to protect their health and safety. Supervisors are responsible for ensuring the safety of machinery and equipment, and that their workers comply with the law and with established safe work practices and procedures. As an employer, Gaffney Electrical Solutions Ltd. is ultimately responsible for worker health and safety and I assure you, every reasonable precaution is taken for their protection. It is in the best interest of all parties to consider health and safety in every activity.

Privacy Policy

Gaffney Electrical Solutions Ltd. collects and retains personal and corporate information such as name, address, and phone number only as necessary to provide services requested by those individuals. Technical information gathered from customer’s assets or facilities is used only for their benefit to supply support or service when necessary, or for reference when conducting business on a customer’s behalf. We retain this information and do not use it for any other purpose, and do not share it with anyone else.

Accessibility Policy

Accessibility Standard for Customer Service Policy

Gaffney Electrical Solutions Ltd. is committed to excellence in serving all customers including people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with assistive devices that may be used by customers with disabilities while accessing our goods or services.

Service animals

We welcome people with disabilities and their service animals.  Service animals are allowed in the areas of our premises that are open to the public. (Retail area only)

Support person

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will not be charged for support persons.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (Retail area, office closed), Gaffney Electrical Solutions Ltd. will notify customers promptly by ensuring our company voice mail is changed accordingly; signs are posted on our building doors.  Information will indicate the reason, the anticipated length of time and indicate other alternatives.

We will give a phone number for electrical emergencies and a phone number for retail sales if available.

Training

Gaffney Electrical Solutions Ltd. will provide training to all employees who deal with the public or other third parties on our behalf. Positions that require training:  all office staff that deal with customer service, sales associates, electricians, apprentices, subcontractors. Training will be provided after probation period completed (3 months) or sooner if deemed necessary.

Training will include: An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

  • Gaffney Electrical Solutions Limited’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What are the alternatives if staff sees a person with a disability having difficulty accessing Gaffney Electrical Solution Limited’s goods and services area.
  • If wheelchair accessibility required, an alternative entry is our service bays
  • If they cannot come in the building we go outside to help them and offer our assistance
  • Offer our assistance to carry out their purchases
  • Staff will also be trained when changes are made to our accessible customer service plan

Feedback Process

Customers who wish to provide feedback on the way Gaffney Electrical Solutions Ltd. provides goods and services to people with disabilities can send all feedback, including complaints:

By fax: at 519-348-0606

By e-mail: at info@gaffneyelectrical.ca

In writing to:  Gaffney Electrical Solutions Ltd.

3-82 Huron Rd., SS1

Mitchell, ON  N0K 1N0

We will respond to customers 10 days after receipt of the feedback notice.

Modifications to this policy

Any policy of Gaffney Electrical Solutions Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

We’re happy to answer your questions.

Call us at (519) 348-0505
Toll-Free: 1-888-595-8655
Email us or use our message form:

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